Business Support

A Virtual Receptionist is an outsourced call handling operator tasked with handling and managing a client’s calls as an in-house receptionist would, but offshore.

Tasks & Responsibilities:

• Taking calls and messages
• Switchboard call forwarding and call patching
• Diary and schedule management
• Order taking
• Emergency call response

A Virtual Personal Assistant is a remote administrative or personal assistant that works exclusively for the client.

Tasks & Responsibilities:

• Email management
• Transcription services
• Customer information management
• Research and documentation
• Itinerary planning and organization
• Data management

The Data Entry Operator is tasked with performing data entry work into electronic formats and by using the appropriate word/data processing software.

Tasks & Responsibilities:

• Entering, updating, researching, retrieving and verifying data into various systems
• Ensuring that all data recorded are accurate and free of errors

The main role of a Database Administrator is to identify, analyze and correct corrupt and inaccurate data from your company’s database.

Tasks & Responsibilities:

• Identifying and correcting corrupt and inaccurate data
• Perform the cleansing with data wrangling tools or as batch processing through scripting
• Detect inconsistencies or missing data in the company database
• Restore, validate and enhance data information to be more concise and accurate

A Transcriber is someone who converts audio or video sources into a written or text document. Transcription services are often provided for business, legal and medical industries.

Tasks & Responsibilities:

• Transcribe audio and video sources into text or written format
• Documents such as reports, client voice notes and audio interviews and more are the common subjects a
  transcriber will encounter

The main task of a CRM Administrator is to help businesses manage customer data, marketing, customer support, and business processes, based on the client’s needs.

Tasks & Responsibilities:

• Monitoring and updating the client’s database of information
• Reviewing and resolving data discrepancies
• Conducting research to ensure data is accurate
• Maintaining and generating relevant reports
• Creating technical documentation for reference and reporting

The role of the Business Operations Coordinator is to aid in the day to day operations and to serve as a customer facing representative for the company.

Tasks & Responsibilities:

• Interact with clients in sending invoices, quotes, and other transactions
• Attend project meetings and document critical details to ensure project goals are met
• Maintain the company’s scheduling software and manage project timelines
• Manage the company’s social media accounts. Respond to customer and client queries and create engaging content