Call Center

An Inbound Sales Representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.

Tasks & Responsibilities:

• Answer calls and provide customers relevant information and resolve their queries
• Facilitate sales of products and services according to the client’s needs
• Address and resolve customer complaints and issues
• Ensure quality customer satisfaction with every call

An Outbound Sales Representative is the one who contacts customers to inform them of the products or services they offer.

Tasks & Responsibilities:

• Answer calls and provide customers relevant information and resolve their queries
• Facilitate sales of products and services according to the client’s needs
• Address and resolve customer complaints and issues
• Ensure quality customer satisfaction with every call

A Customer Service Representative helps assist customer by answering questions about a product or service and provide them with relevant information.

Tasks & Responsibilities:

• Open and maintain customer accounts by documenting account information
• Resolve product or service issues by identifying and clarifying customer complaints
• Prepare product or service reports by collecting and analyzing information from customer calls
• Manage incoming calls and generate sales leads

An Email and Chat Support is someone who engages with a customer in real time to answer queries and provide information.

Tasks & Responsibilities:

• Develop and maintain strong customer relationships
• Manage and resolve all customer related concerns
• Offer to contact the customer for any questions and queries that need to be answered
• Keep up and quickly assimilate themselves with new products or services to offer to customers

A Help Desk Specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.

Tasks & Responsibilities:

• Is the first contact of customers to resolve their technical issues
• Identify and redirect problems to appropriate resources
• Manage customer data and document activity reports
• Provide an in-depth guide to the problem solving process

Outbound Callers are responsible for the introduction of the client’s products or services through prospecting and lead generation.

Tasks & Responsibilities:

• Seek out new sales opportunities through inbound and outbound communications
• Research and analyze customer needs and understanding
• Manage customer value by contacting potential leads and informing them about a product or service
• Generate product/service interest, Identify potential markets, and research accounts